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TERMS AND CONDITIONS FOR LITTLE LAMBS BABY TIME

These terms and conditions explain our rules and guidelines for participating in Little Lambs Baby Time. By attending and participating in any sessions, you agree to our terms and conditions. Please read carefully, and if you have any questions speak to your class leader.

 

When we refer to ‘we’, ‘us’ or ‘our’, we refer to Little Lambs Baby Time. When we refer to ‘you’ or ‘your’, we mean the parent or guardian responsible for their child.

 

These terms and conditions take effect from your booking.

 

ABOUT US

Little Lambs Baby Time is a Limited Company registered in 2023 and owned and created by Naomi Lamy. It is a baby and toddler sensory and messy play class for children 0-5 years. These are the terms and conditions of our business. Please read them carefully, and by attending our sessions you agree to them. If you need to contact us, please email littlelambsbabytime@gmail.com or call 07849193600.

 

HEALTH AND SAFETY

Parents and guardians are always responsible for their children. Children must be actively supervised at all times, including before, during, after and at the venue of the Little Lambs sessions. Little Lambs Baby Time will not be liable to you for any loss, damage or injury suffered by you or a child for whom you are responsible, either directly or indirectly, at our venues, and as a consequence of you not following our instructions during the provision of our classes or services. Parents and guardians take full responsibility for their child’s safety and behaviour.  Due to the nature of our venues children and adult must wear shoes or go bare foot. 

In the event of an accident, Naomi Lamy is a qualified first aider and can provide first aid if required. Parents and guardians will be required to fill out an accident form.

 

Children must be accompanied by an 18-year-old adult who takes full responsibility. There is a maximum of 1:3 (one adult to 3 children, and only one can be under a year).

 

ALLERGIES AND MEDICAL CONDITIONS

Little Lambs Baby Time runs messy play sessions that sometimes contains food items which may trigger an allergy or intolerance. Parents must verbally inform the class leader of medical conditions or allergies, including intolerances. Parents must fill out the medical form if the child has a medical condition or allergy. Little Lambs take no responsibility if parents fail to disclose a condition.

 

Parents and guardians are responsible for deciding whether their child can actively play in the messy play; it is not the responsibility of Little Lambs Baby Time to supervise children in the messy play. When a parent has been informed about the activities, no refund will be given if they decide to leave the session partway through. If they go before the session, they will not be charged.

 

SPILLAGES

Please report any spillages to a class leader ASAP to be cleaned up.

 

FOOD AND DRINK

Other than babies needing milk, we respectfully ask that food and drink not be consumed near our areas. Food or drink should be kept from the messy play areas.

Hot drinks we kindly ask hot drinks are kept away from our equipment to protect the little ones. If we have a table at the venue we are happy for you to leave your hot drink there. There will be a marker pen so you can initial your drink. 

 

ILLNESS

Please do not allow your child to attend a class if they are ill. Please do not bring your child to a class in the following circumstances:

• They have had sickness or diarrhoea 48 hours before the class.

• They have heavy nasal discharge.

• They have discharge from their eyes.

• They have symptoms of a possible communicable disease, including, but not limited to: Covid-19, measles, chicken pox, German measles, whooping cough, impetigo, scarlet fever, hand foot and mouth disease or norovirus.

 

SAFEGUARDING AND CHILD PROTECTION

Little Lambs Baby Time is dedicated to providing a safe and calm atmosphere at the sessions. Naomi Lamy is the designated safeguarding lead and has taken the appropriate training. Parents and guardians are always responsible for their children. Children must be actively supervised at all times, including before, during, after and at the venue of the Little Lambs sessions.

 

Little Lambs Baby Time will not be liable to you for any loss, damage or injury suffered by you or a child for whom you are responsible, either directly or indirectly, at our venues, and as a consequence of you not following our instructions during the provision of our classes or services. Parents and guardians take full responsibility for their child’s safety and behaviour.

If parents or guardians have a concern about a child while attending the session, they should report this to the designated safeguarding lead Naomi Lamy and follow this up with an email to littlelambsbabytime@gmail.com.

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Little Lambs Baby Time staff and volunteers have had appropriate safeguard training and an enhanced DBS.

 

Little Lambs Baby Time has a full safeguarding policy that it actively follows.

 

PERSONAL PROPERTY

We are not liable for your personal property. Please note that your property and belongings which you or your child bring to a Little Lambs Baby Time session are your responsibility. We shall not be responsible for any loss or damage to such property.

 

CANCELLING CLASSES AND REFUNDS

We understand that there may be many valid reasons for you to cancel. However, the nature of our sessions means there are limited spaces. If you cancel your class place without a good cause, we reserve the right not to accept further bookings from you. We may not take further orders where you have previously committed a material breach or repeated breaches of our terms.

If we have to cancel a session, full refunds will be given. If parents do not attend a session or cancel with less than 48 hours notice and they have prepaid, no refund will be issued. When a parent has been informed about the activities, no refund will be given if they decide to leave the session partway through. If they go before the session, they will not be charged. We can only honour 3 refunds per term regardless of notice period. If you cancel more than 3 times no more refunds will be given. 

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There will be no refunds available on promotion bookings. 

 

PHOTOGRAPHY

Parents are welcome to take photos and videos of their child throughout our classes. If they wish to share these on social media, they must ensure they have only captured their child and children they have permission for.

 

However, this is at the sole discretion of the class leader, who may withdraw this right at any time when a parent is acting unreasonably (for example, preventing or delaying us from providing the session, taking excessive amounts of photos, videoing whole segments of our classes, or taking pictures or videos of other children without their parent’s permission).

 

Little Lambs Baby Time will ask permission before taking photos and sharing these on our social media page. There are forms with the relevant section for social media and images for parents to sign at every session.

 

RISK ASSESSMENTS

Little Lambs Baby Time always does a risk assessment of the building and surrounding area. We make every effort to ensure our venues are safe and secure. Parents and guardians are always responsible for their children. Children must be actively supervised at all times, including before, during, after and at the venue of the Little Lambs sessions.

 

Little Lambs Baby Time will not be liable for any loss, damage or injury suffered by you or a child for whom you are responsible, either directly or indirectly, at our venues, and as a consequence of you not following our instructions during the provision of our classes or services.

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Parents and guardians take full responsibility for their child’s safety and behaviour.

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CONDUCT AT OUR SESSIONS

Little Lambs Baby Time reserves the right to terminate the right to attend our sessions if you breach our terms and conditions.

 

No refunds will be given except at the sole discretion of Little Lambs Baby Time.

 

By booking our sessions, you accept that you have read and agree with our terms and conditions.

 

COMPLAINTS

 

Little Lambs Baby Time puts a lot of time and effort into each session, and we hope you are happy with them. However, if you are dissatisfied with a session, please follow our complaints procedure.

1. Speak to your class leader at an appropriate time.

2. Put your complaint in writing by emailing littlelambsbabytime@gmail.com

 

We treat every complaint seriously and will respond appropriately.

 

HYGIENE

All our equipment is regularly cleaned. 

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Data and privacy policy. 

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Due to the nature of our classes Little Lambs may need to ask you for things such as email address/contact phone number. Little Lambs Baby Time is registered with the ICO we take Data protection seriously. 

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Why we need data?

To book onto Little Lambs classes we may need to contact you for example if we have to cancel a class. We also need to know how old your little one is so we ensure they are coming to the right class. We will hold details such as name, email, DOB of child, address, consent for photos with marketing and social media, allergies and medical. All of this information is stored on a password protected area. 

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Who we share data with and what happens to your data?

We do use third party booking system - Pebble who collect data needed for the classes. Personal data is stored on a password protected system and never printed out. 

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Email marketing and contact

We may sometimes find send you emails about up coming classes and other promotions. If you wish to not be part of this please click unsubscribe at the top or on your booking form you have the option to opt out.  If you change your mind about being informed about marketing please inform Naomi. We may need to contact you when a class is cancelled either expectedly or unexpectedly - this is not part of our marketing this is simply communicating that the class is not happening. 

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Baby massage consent 

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It is really important you read this if you are attending our baby massage classes. When booking a class you will be asked if there are any medical or health conditions we need to know about. This includes for baby and for the grown ups attending class. 

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If there are no health or medication conditions please write none and that is fine. If this changes in the duration of the term please let the instructor know asap and you will need to fill in a medical form. If there are any medical or health conditions before you attend a baby massage class you must seek advice from a health professional. Little lambs are not trained health professionals and we will not be offering health advice. 

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At the first class you will be asked to sign our declaration form saying that you have read and understood this. If you do not declare any health or medical conditions Little Lambs is not responsible. 

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